CBD (Cannabidiol) is a ingredient found in hemp that is non-psychoactive and safe, unlike THC. It is legally used in various products, such as shimenawa at shrines, clothing, and food items.

The WHO recognizes CBD as a safe, non-addictive ingredient. In Japan, all CBD products must be derived from mature hemp stems or seeds and pass strict government inspections to ensure legal compliance.

CBD contains over 100 natural ingredients that support modern lifestyles.

Note：THC (Tetrahydrocannabinol) is the psychoactive substance in cannabis and is strictly regulated in Japan.

The CBD ingredients we use comply with the Ministry of Health, Labour and Welfare's (MHLW) regulations and are legally imported.

Before clearing customs, our CBD materials undergo official review by the Kanto-Shinetsu Regional Bureau Narcotics Control Department, ensuring they do not violate the Cannabis Control Act or the Pharmaceutical and Medical Device Act in Japan.

Additionally, third-party cannabinoid testing confirms that our CBD contains no detectable THC.

• *(1) Cannabinoid Testing: A required analysis to verify the cannabinoid content in CBD products. In Japan, importers must submit test results confirming the levels of THC and CBD in their products.
• (*2) THC (Tetrahydrocannabinol): The primary psychoactive compound in cannabis, which can cause hallucinations, addiction, and negative effects on the brain and mental health. In Japan, if THC is detected during customs, MHLW inspections, or domestic testing, the product is subject to legal penalties.

Skincare is maintenance for your skin.

Healthy skin requires cleanliness and a balanced level of moisture and oil. However, since the skin protects the body from various external factors, it can easily become dirty and lose balance. This is why regular maintenance is essential.

• Cleansing removes dirt and excess oil.
• Toner (Lotion) replenishes moisture.
• Moisturizer (Emulsion) balances moisture and oil while protecting the skin from external factors and irritation.

Proper skincare helps maintain healthy, resilient skin.

Factors That Damage the Skin

Skin damage can be caused by both external and internal factors：

External Factors：Dry air, UV rays, Air pollution, Salt and ammonia left after sweat evaporates, Air conditioning

• Internal Factors：Unhealthy lifestyle habits, Overwork and mental stress, Imbalance of moisture and oil in the skin

Protecting your skin from these factors is essential for maintaining its health.

Our products are carefully formulated using domestically sourced ingredients, and we eliminate unnecessary additives such as parabens and mineral oil. (Formulations vary by product, so please check the product details for specific additive-free ingredients.)

However, if you have any skin concerns, we recommend consulting a dermatologist before use.

Our skincare products are formulated with carefully selected ingredients. However, if they do not suit your skin, please discontinue use immediately in the following cases：

1. If you experience redness, swelling, itching, irritation, discoloration (such as white spots), or darkening during use.
2. If direct sunlight causes any of the above symptoms on your skin after application.

Continuing to use the product may worsen the symptoms. We recommend consulting a dermatologist if you experience any of these reactions.

One of the causes of oily skin is dryness.

Excessive washing or over-managing sebum can dry out the skin, causing it to produce even more oil to compensate. By replenishing moisture with lotion and then locking it in with a moisturizer, you can help reduce excess sebum production and improve oily skin.

Our lotion and moisturizer provide essential hydration without a greasy feel, making them suitable even for those concerned about shine and oiliness.

Our lotion is formulated without alcohol, one of the common causes of stinging, making it suitable for use on sensitive skin after shaving.

However, if you experience any stinging or irritation, please discontinue use immediately.

All of our products are formulated to maintain quality for three years when unopened. However, storage conditions may affect quality.

After opening, please use within one year and avoid prolonged storage to ensure the best performance.

Our products are available on our official website (https://hey-chill.com/), as well as through other online stores and physical retail locations.

For a list of stores carrying our products, please check the Stores (店舗情報) page on our website, which is updated regularly.

Returns and exchanges are only accepted for defective or incorrect items and must be requested within 7 days of delivery.

We do not accept returns or exchanges due to customer preference, so please carefully review your order before purchasing.

Even in the case of defects or incorrect items, returns cannot be accepted if：

• The product has already been used.
• More than 8 days have passed since delivery.
• The product has been damaged or stained after delivery.
• The packaging (wrapping or bottle) is missing.

Please check your product immediately upon arrival. While we conduct rigorous stability tests to ensure quality, if you notice any concerns about the product's condition, please contact us.

If the packaging is damaged or contaminated, do not open the product and reach out to us first.

For the above cases, please contact us within 7 days of delivery and return the product to us. We will cover the return shipping costs.

Contact Information

📞 Phone: 0120-959-653
📧 Email: info@laughloop-inc.com

All orders are shipped via Sagawa Express (佐川急便).

You cannot specify the delivery date at the time of purchase. If you wish to arrange a specific delivery date, please contact Sagawa Express directly using the tracking number provided in the shipping confirmation email.

However, you can select a preferred delivery time slot when placing your order in the cart.

Your order will be delivered to the designated address's mailbox. If the package does not fit in the mailbox, the delivery personnel will ring the intercom and hand it over directly.